Delivery and FAQ

Delivery and FAQ

When an order is placed it will be processed and dispatched within 3-5 working days.(this maybe longer over public holidays)

The cost of shipping is as follows:

Flat rate shipping 3-5 working days £2.95.

We use a Royal Mail non signed for tracked service for all of our parcels so that you don’t need to wait in or sign for your mail but have the peace of mind knowing that it has been delivered.

At present we only ship to the UK

FAQ

How do I make an order?

When you have decided which colour bag you like, go to the shop menu and click on the colour and style of bag you wish to buy. Within this page there are two drop down menus to choose your lining and straps. when you are happy to purchase your selection click on the add to basket.

Add your details reauired and check out via paypal by using a Card or paypal account.

You will be sent an email confirmation to the address you supplied in the check out process.

I ordered the wrong colour, can I change it?

If you contact us BEFORE the item is dispatched and is the same price, we will be happy to amend your order. However, if your order has been dispatched you will need to cover the additional costs of return and re sending.

Can I return my kit?

If you decide to return your kit, please notify us within 14 days of delivery and we will send you the return address details.

The cost of postage back to us will be for the customer to cover and we strongly recommend retaining a proof of postage. The kit needs to be returned unused, in the original box and packaging with all the contents included and upon inspection of the goods we will notify you of when the refund will be issued.

Who is this kit suitable for?

This kit is for adults only, at an adventurous beginner level that has inserted a zip before. It is also advisable to have a sewing machine that is in good working order which is strong enough to sew through more than two layers.

What metal are your D rings made from?

Our D rings are made from Zamac which is a mixture of Zinc, Aluminium, Magnesium, and Copper

If you have any further questions regarding your delivery, our kits or your order please email us on onestitchisne@outlook.com and we will be happy to assist you.